Bouncing Back!
This is not what we wanted to hear, but continue trusting God. He says ‘There is…
Egi Gaisie is a hospitality trainer blogger, passionate about bridging the gap between hospitality education/training and the hospitality industry in Ghana. She has been in the industry for more than 25 years. Her industry career is enriched by hands-on work in various positions at operational and management levels in the different departments of hotels.
This is not what we wanted to hear, but continue trusting God. He says ‘There is…
‘The Way You Dress Is the Way You Will Be Addressed’. This is a well-known adage.…
Hotels are complex operations although one may simply see them as ‘just’ selling rooms and food…
It was Ghana’s second annual National Customer Service Week. There was much excitement in celebrating the…
Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two…
This is a special edition as Ghana observes this year’s National Customer Service Week, dubbed NAKOFEST,…
Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as…
We have been deliberating on customer service; it is more complex than many people think. You…
Customer service occurs by phone, email, live chat, social media, SMS as well as face-to-face. Regardless…