QUESTIONS OF SERVICE: Part 6
Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two…
Egi Gaisie is a hospitality trainer blogger, passionate about bridging the gap between hospitality education/training and the hospitality industry in Ghana. She has been in the industry for more than 25 years. Her industry career is enriched by hands-on work in various positions at operational and management levels in the different departments of hotels.
Good Customer Service – Let Customers Know You Appreciate Them. Relax and enjoy solving the two…
This is a special edition as Ghana observes this year’s National Customer Service Week, dubbed NAKOFEST,…
Hospitality managers want every employee to provide high-quality service to every guest, every time. Just as…
We have been deliberating on customer service; it is more complex than many people think. You…
Customer service occurs by phone, email, live chat, social media, SMS as well as face-to-face. Regardless…
At the center of every service is the customer. Last week’s feature was a tease about…
Services and tourism go hand in hand. Many service organizations rightly believe they can be successful…
Over the years, I have had a few people nudge me, directing my attention to write…
The opening statement in the feature ‘Go Green: Awakening to Eco-Tourism’ about two months ago, reads:…
This call, ‘Awakening to eco-tourism in Ghana’ is closing-in with the Forest circuit. If you have…