WHO WE EMPLOY MATTERS-SOMETHING MUST CHANGE
Egi Gaisie, a Hotel Educator/Trainer, talks with Kodjo Hazel a former Human Resource Manager of Golden…
Egi Gaisie, a Hotel Educator/Trainer, talks with Kodjo Hazel a former Human Resource Manager of Golden…
The first hotel I worked in was big, at least by Ghanaian standards; 166 rooms. It…
The hotel front desk is unlike front desks of many businesses normally referred to as the…
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing…
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working…
Articles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of…