UNPREPAREDNESS OF HOTEL FRONT DESK PERSONNEL
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing…
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing…
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working…
Articles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of…
A toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in…
It is very tempting to write about my recent experience as a victim to poor food…
Confused by the terminologies.. ‘tips’, ‘service charges’, ‘cover charge’ and ‘gratuities’? You are not alone. To…