THE HOTEL FRONT DESK: A SLIPPERY WORK ENVIRONMENT?
The hotel front desk is unlike front desks of many businesses normally referred to as the…
The hotel front desk is unlike front desks of many businesses normally referred to as the…
No-one works at a hotel front desk unprepared, right? Right! (and I hope you are agreeing…
Most noticeable at hotel front desks worldwide are standing front desk agents. Inevitably, throughout my working…
Articles on ‘the moment of truth’ are usually written from the viewpoint of the recipient of…
A toolkit as defined by a dictionary could mean ‘a set of tools, especially one kept in…
It is very tempting to write about my recent experience as a victim to poor food…