Everybody likes pleasant surprises. They are the ‘bonus points’ of service. Most of them come as…

The idiom, ‘the devil is in the details’, is more often heard by some of us…

Two training videos, The Professionals (based on how to plan and sell a successful catering function)…

It’s been about two and a half years since the book, Careers in the Lodging –Hospitality…

The hospitality and tourism industry is inundated with service situations which require not only top management…